Thousands of recorded Zoom video calls have been left exposed on the web, including one-on-one therapy sessions, elementary school classes and even a Brazilian waxing class, according to a new report.
The video conferencing platform — which has seen its popularity explode during the coronavirus epidemic — has cut corners with its recording tool, and left the personal and private information of thousands endangered in the process, according to The Washington Post.
In addition to recorded therapy sessions, exposed videos have included “a training orientation for workers doing telehealth calls, which included people’s names and phone numbers; small business meetings, which included private company financial statements; and elementary school classes, in which children’s faces, voices and personal details were exposed,” the paper reported Friday.
“Many of the videos include personally identifiable information and deeply intimate conversations, recorded in people’s homes,” the report added. “Other videos include nudity, such as one in which an aesthetician teaches students how to give a Brazilian wax.”
Zoom gives all of its recordings an identical name if users don’t pick one, which means that all of the videos are grouped together in the online storage space where they are stored. Anyone familiar with Zoom’s naming technique could easily search for and find the collection of recorded calls, according to the report.
No members of a Zoom call are required to give their consent for the call to be recorded, nor are they informed if the host decides to record it.
Zoom told The Washington Post in a statement that it provides hosts with information on how to bolster the privacy of their calls, and that it urges them to “to use extreme caution and be transparent with meeting participants, giving careful consideration to whether the meeting contains sensitive information and to participants’ reasonable expectation.”